Refund Policy

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Refund Policy

At Puffy Cloud Records, we value our customers and strive to ensure satisfaction with our products/services. If you are not completely satisfied with your purchase, we offer the following refund policy:

1. Eligibility for Refund:

• Refunds are available for products/services purchased directly from our website.

• To be eligible for a refund, you must request it within 20 days of the purchase date.

2. What’s Included in the Refund:

• The refund will cover the full purchase price of the product/service, excluding any shipping or handling fees (if applicable).

• Refunds will be processed using the original payment method.

3. How to Request a Refund:

• To initiate a refund, please contact our customer service team at customaudiopc@gmail.com.

• Include your order number, the reason for the refund request, and any relevant details.

4. Time Frame for Refund Processing:

• Once your refund request is approved, please allow 7-10 business days for the refund to be processed and reflected in your account.

5. Exceptions:

• Certain products/services may be non-refundable, including digital downloads, personalized items, etc.

For any questions regarding our refund policy, please feel free to reach out to our customer service team.